Returns
Withdrawal from the contract
- Effective placement of an order by the Customer via the online store "www.anuszka.pl" constitutes the conclusion of a distance contract. The Customer who has concluded a distance contract has the right to withdraw from the contract without giving a reason by submitting an appropriate written declaration within 14 days, in accordance with art. 27 of the Act of 30 May 2014 on consumer rights. This deadline is a non-extendible deadline and is counted from the date of delivery of the Product. To meet this deadline, it is sufficient to send the declaration before its expiry to the Seller's e-mail address info@anuszka.pl
- In order to facilitate the exercise of the right to withdraw from the contract, the Customer may use the declaration template which constitutes an annex to the Regulations.
- In the event of withdrawal from a distance contract, the contract is considered not to have been concluded. What the parties have provided is returned in an unchanged state, unless the change was necessary within the limits of ordinary management. A product is in an unchanged state if it has the original labels and packaging, has not been used or damaged and is delivered in the state in which it was sent.
- The return should take place immediately, no later than 14 days from the date of receipt of the Product.
- In the event of withdrawal from the contract, the Seller shall return the purchase price to the Customer, except for the cost of delivery. The purchase price shall be returned via electronic transfer to the bank account indicated by the customer.
- The Client may submit any other complaints or questions via e-mail to the e-mail addressinfo@anuszka.pl