Complaints

Returns policy

1. It is recommended that each time before collecting a parcel from the post office or courier, check the condition of the parcel, both the packaging (whether it was damaged during transport) and the contents. If the packaging shows signs of damage, e.g. the tapes are broken or damaged, the carton is damaged or crushed, we recommend that you refuse to accept the shipment and, in the presence of the courier or postman, prepare a damage report and contact the Seller immediately. The Seller does not condition the acceptance of a complaint on meeting the above criteria, it is only a recommendation.

2. The customer is also entitled to warranty rights. If the sold item has a defect, the Customer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes such a defect. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with a defect remains to the value of the item without the defect. However, the customer cannot withdraw from the contract if the defect is insignificant.

3. The customer may request that the items be replaced with defect-free ones or that the defect be removed. The Seller is obliged to replace the defective item with a defect-free one or remove the defect within a reasonable time without excessive inconvenience to the Customer. Instead of removing the defect proposed by the Seller, the Customer may request that the item be replaced with a defect-free one or instead of replacing the item, demand that the defect be removed, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. . When assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account.

4. The customer filing a complaint is obliged to send photos of the damage/defect to the e-mail address: info@anuszka.pl, providing the order number or send it back within 14 days by post to the address - Magiera 5/12 01-873 Warszawa with a note "Complaint". The complaint form template constitutes an appendix to these Regulations and is available for download on the online store's website.

5. Before sending the complained Product, the Customer is obliged to notify the Seller of this fact, who will, in response, provide the Customer with the address appropriate for the shipment.

6. The Seller will consider the complaint within 14 days from the date of its submission. The date of filing a complaint is the day of delivery of the complained Product to the seller or its supplier. If the complaint is considered in favor of the Customer, the Seller or its supplier will repair or replace the complained goods with new, full-value ones or refund the value of the purchased goods.

7. Regardless of the result, the Customer will be informed about the acceptance or refusal to accept the complaint via e-mail to the e-mail address provided.