Statute

1 Definitions

  1. Whenever the terms indicated below appear in the regulations, they should be understood in accordance with the following definitions:

1) Seller – ANUSHKA Anna Jałowicka ul. Magiera 5/12 01-873 Warsaw, NIP: 1132799472, REGON: 386894350, running an online store operating at the address " www.anuszka.pl " (formerly "www.e-anushka.pl") and selling Products offered via the aforementioned website

2) Customer – a user of the online store who places an order for a specific Product via the store.

3) Product – an item offered for sale via an online store, supplied directly by the store owner;

4) Privacy Policy - the Seller's document placed on the website of the online store www.anuszka.pl, constituting an integral part of these Regulations, placed for the purpose of informing Customers and other users visiting the website of the online store about the principles of collecting and processing personal data;

5) Regulations - these regulations.

2 General provisions

  1. The Seller engages in distance selling of Own Products via an online store.
  2. The Customer may make purchases in the online store " www.anuszka.pl " via the Internet (using the online ordering procedure);
  3. Online orders are accepted 24 hours a day, 7 days a week. Online orders placed on Saturdays, non-working days and holidays are fulfilled on the first working day following the day on which the order was placed.
  4. Products offered in the online store are marked in detail, including their properties, quality, availability, price, and delivery terms.
  5. The condition for placing an order by the Customer is to complete its individual stages, including filling in all required data necessary for shipping in the order form and selecting the payment method. Providing data is voluntary, but necessary for the effective conclusion of the sales contract and shipping.
  6. The condition for placing an order is also that the Customer reads these Regulations and the Privacy Policy, accepts them and accepts the order. The content of the Regulations and the Seller's Privacy Policy are always available on the website of the online store.
  7. Placing an order involves an obligation to pay, taking into account the payment methods offered by the Seller. By placing an order with an obligation to pay, the Customer makes an offer to purchase a specific Product.
  8. The sales agreement is concluded at the moment the Seller confirms the acceptance of the order for execution, which is done by sending a message to the previously provided e-mail address confirming the content of the placed order. The summary will include at least: the name and surname of the Customer or their company, shipping address, e-mail, telephone number and a detailed summary of the ordered goods, as well as information on the procedure for filing complaints regarding the goods and the Customer's right to withdraw from the sales agreement.

3. Rules for order fulfillment

  1. The purchase of a specific Product takes place at the prices listed on the store's website, which are prices given in Polish zloty and gross prices - including value added tax (VAT).
  2. The price of the Product does not include the cost of delivery, the amount of which depends on the Customer's choice of delivery method.
  3. All Products offered in the online store are available directly from the Seller.
  4. In exceptional circumstances, the Product may be unavailable, of which the Customer will be immediately informed via the provided e-mail address or by telephone.
  5. The order fulfillment period includes the preparation period and the time needed for its delivery. Depending on the supplier, place of delivery and form of shipment, it is from 1 working day.
  6. In special situations, the order execution period may be extended, about which the Customer will be informed via the provided e-mail address or by phone.

4 Payment methods

  1. Payment for the ordered goods can be made via the Przelewy24 electronic payment system, BLIK, PayPo, traditional transfer or cash on delivery.
  2. If the Customer chooses Przelewy24 as a payment method, failure to pay for the order within 12 hours from the date of its placement will result in its cancellation.
  3. If the Customer chooses to pay by traditional transfer, failure to pay for the order within 2 business days from the date of its placement will result in its cancellation.
  4. The cost of delivery is borne by the Customer. The cost depends on the shipping method based on delivery prices and is added to the total amount of the order in addition to the price of the Product.
  5. In case of failure to collect the COD shipment, the customer loses the possibility of placing orders with payment on delivery for life. Each COD order will be automatically canceled.

5 Consumer rights

  1. Effective placement of an order by the Customer via the online store "www.anuszka.pl" constitutes the conclusion of a distance contract. The Customer who has concluded a distance contract has the right to withdraw from the contract without giving a reason by submitting an appropriate written declaration within 14 days, in accordance with art. 27 of the Act of 30 May 2014 on consumer rights. This deadline is a non-extendible deadline and is counted from the date of delivery of the Product. To meet this deadline, it is sufficient to send the declaration before its expiry to the Seller's e-mail address info@anuszka.pl
  2. In order to facilitate the exercise of the right to withdraw from the contract, the Customer may use the declaration template which constitutes an annex to the Regulations.
  3. In the event of withdrawal from a distance contract, the contract is considered not to have been concluded. What the parties have provided is returned in an unchanged state, unless the change was necessary within the scope of ordinary management.

A product is in unaltered condition if it has the original tags and packaging, has not been used or damaged, and is delivered in the same condition in which it was shipped.

  1. When returning a Product, the Customer is obliged to notify the Seller in advance, who will confirm the address appropriate for the return in response.
  2. Returns are made to the Seller's address, in the case of Products included in the Seller's own commercial offer, or to the address of the Seller's suppliers.
  3. The return should take place immediately, no later than within 14 days.
  4. In the event of withdrawal from the contract, the Seller shall not bear the cost of returning the Product.
  5. In the event of withdrawal from the contract, the Seller shall return the purchase price to the Customer, except for the cost of delivery. The purchase price shall be returned via electronic transfer to the bank account indicated by the customer.
  6. Other complaints or questions, for example regarding quality, quantity or delivery date, may be submitted by the Customer via e-mail to the e-mail address info@anuszka.pl
  7. The Customer is also entitled to warranty rights. If the sold item has a defect, the Customer may submit a declaration of a price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes such defect. The reduced price should remain in such proportion to the price resulting from the contract, in which the value of the item with the defect remains to the value of the item without the defect. However, the Customer may not withdraw from the contract if the defect is insignificant.
  8. The Customer may request the exchange of the item for a defect-free one or the removal of the defect. The Seller is obliged to exchange the defective item for a defect-free one or remove the defect within a reasonable time without excessive inconvenience to the Customer. Instead of the removal of the defect proposed by the Seller, the Customer may request the exchange of the item for a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.
  9. The customer filing a complaint is obliged to deliver the Product being complained about to the seller along with proof of purchase and a completed complaint form. The complaint form template constitutes an annex to these Regulations and is available for download on the website of the online store.
  10. Before sending the Product subject to the complaint, the Customer is obliged to notify the Seller of this fact, who in response will provide the customer with the address appropriate for shipment.
  11. Complaints are made to the Seller's address in the case of Products included in the Seller's own commercial offer or to the address of the Seller's suppliers.
  12. The Seller shall consider the complaint within 14 days of its submission. The day of submission of the complaint shall be deemed to be the day of delivery of the Product complained about to the Seller or its supplier. In the event of considering the complaint in favor of the Customer, the Seller or its supplier shall repair or replace the complained about goods with new, full-value goods or shall refund the value of the purchased goods.
  13. Regardless of the outcome, the Customer will be informed about the acceptance or refusal of the complaint via e-mail to the e-mail address provided.

6. Principles of processing and protection of personal data

  1. The administrator of personal data provided by Customers of the online store in connection with purchases is the Seller.
  2. By making a purchase in the store, the Customer consents to the collection and processing by the Seller of personal data provided in the form within the meaning of the Act of 29 August 1997 on the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC of 27 April 2016 (so-called "GDPR"), solely for the purpose of fulfilling orders.
  3. Data is provided voluntarily, but its provision is necessary for the effective execution of the order. Customers have the right to access the content of their data and to correct it, as well as to request the deletion of data.
  4. Detailed information regarding the processing of the Customer's personal data, including their scope, purpose, legal basis and rights in connection therewith, are described in the Seller's Privacy Policy.

7 Final provisions

  1. The Seller reserves the right to make changes to the Regulations.
  2. Customers with an account in the store will be informed of the change of the regulations via e-mail correspondence. The changed regulations are binding on the Customer if the requirements specified in art. 384 of the Civil Code have been met, i.e. the customer has been properly notified of the changes and has not terminated the agreement for the provision of continuous electronic services within 14 days of the date of notification.
  3. Orders placed by Customers before the changes to the Regulations come into force will be fulfilled according to the existing provisions of the Regulations.
  4. In matters not regulated by these regulations, the provisions of the Consumer Rights Act and the Civil Code shall apply.